Resolve customer questions with your own content
Chatref turns your docs into an instant help desk – deflecting repeat questions and capturing leads while keeping your team focused on high-value work.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in outdated docs and can’t find next steps.
Global support
Customers ask the same questions in different languages and time zones.
Lost context
Handing off from bot to human loses the conversation history.
The Chatref solution
Resolve repeat questions instantly.
Customers ask the same questions daily. AI resolves them instantly from your own content – no human needed for simple issues. Your team focuses on what matters most.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step guides.
Capture leads when customers ask about premium features – no forms needed.
Tag chats by CRM feature to spot trends and improve docs.
Handoff complex cases to agents with full chat history – no repeats.
Under the hood
The features that power it.
Loved by support teams
Cut support costs with answers that scale
See how teams deflect repeat questions and speed up onboarding – all from your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide walks users through setup now – no more stalled imports landing in our queue. Admins focus on the real work again.
Donors get instant answers about giving, even after hours. Our team handles major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight anymore.
Won’t customers prefer talking to a human?
AI handles routine questions – humans focus on complex cases. Results depend on your content.
How does this compare to WordPress CMS?
Chatref is for support – it turns your docs into an instant help desk.
What if the AI gives wrong answers?
It only answers from your approved content. No guesswork.
Do we need to retrain agents?
No training needed. Agents work as usual – just with better context.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.