Turn your docs into multilingual support
Chatref answers customer questions in their language – no translations needed. Reduce ticket volume and scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things – your team answers them over and over.
Global support
Keeping multilingual docs updated is a time sink.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
The Chatref solution
Turn your docs into multilingual support.
Your customers ask the same questions, day after day. AI resolves them automatically from your own content – no dead ends or guesswork. Faster answers, happier customers.
Real questions
What Chatref answers here.
AI answers French pricing questions from your English docs.
German users self-solve without translated setup guides.
Japanese customers resolve issues outside business hours.
AI captures leads from support chats in any language.
Under the hood
The features that power it.
Loved by support teams
Your content now handles support across the world
See how teams scale support effortlessly with their own materials.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get instant answers in their language – all from our one set of docs. No more translating support guides for every region.
Repeat questions drop by half because Chatref walks users through our own guides. Our team handles only the tricky cases.
of import questions answered before they reach the team
One content set covers every time zone. Questions don’t pile up overnight, and we save on translation costs.
Won't this confuse customers with another chat option?
Chatref works alongside your email support – no extra steps. Customers get instant answers in their preferred channel.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No made-up replies.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn docs into instant multilingual support – free
Start for free. AI answers global customers in their language, grounded in your content.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.