Turn your content into instant support
Chatref answers questions from your own docs – reducing repeat tickets and scaling support without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps fast enough.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Stop repeating yourself in support.
Tired of answering the same questions over and over? Chatref AI handles repeat questions instantly from your own content. Customers get help fast, and your team works on what really matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step guides.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends and pain points.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support costs with instant answers
See how brands scale customer service without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guides now answer setup questions instantly – no more waiting for the team. Customers finish onboarding faster.
One set of content handles every language and timezone. Support questions don’t pile up overnight.
of import questions answered before they reach the team
Chatref turns support questions into insights we use to improve our product. No more guessing what users struggle with.
Won’t customers still need human support?
Yes. Chatref handles routine questions – your team takes over when needed with full context.
What if our docs have gaps?
Chatref uses what you have. Clearer content gives better answers.
Will this replace our support tools?
No. Chatref works alongside them – freeing your team for complex cases.
How do we ensure accurate answers?
Chatref only uses your approved content. No made-up replies.
How does it handle multiple languages?
One AI agent covers all languages – grounded in your English-first content.
What if a customer needs urgent human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot?
Chatref resolves issues in chat – no dead-end article links.
How quickly can we set this up?
Minutes. Add content, drop in the widget snippet – your AI starts answering.
Turn your docs into instant support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.