Scale support without adding headcount
Chatref AI answers instantly from your own content – so customers get accurate help in your brand’s voice. Deflect repeat questions before they reach your team.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find answers to start using your product.
Global support
Customers ask the same questions in different languages and time zones.
Growing costs
Support costs grow as your product and customer base expand.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with answers from your own content
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users now get instant answers about setup – straight from our guides. Fewer stalled signups land in our queue.
New hires onboard faster with step-by-step help from our own handbook. Training sessions finish on time.
of import questions answered before they reach the team
One set of content handles every region and hour. Questions don’t pile up overnight.
Won’t AI make my brand sound robotic?
Chatref answers in your brand’s voice – grounded in your own content. Customers get help that feels personal, not automated.
What if the AI gives wrong answers?
Chatref only uses your own content – no web searches or made-up responses. Wrong answers are impossible.
Will this replace my human support team?
Chatref handles routine questions – your team focuses on cases that need a human touch.
How do I know if my content is good enough?
Results depend on your content. We’ll help you structure it for the best AI performance.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start for free
AI answers instantly from your own content. No seat fees, no setup costs.
Part of Chatref for Chatref for Content Management · SaaS hub · pricing.