Instantly resolve support emails with your own content
Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instantly resolve support emails with your own content
See how SaaS teams cut onboarding time and scale support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.
Volunteers onboard faster with step-by-step guidance from our own handbook. No more stalled training sessions.
of import questions answered before they reach the team
One set of content now handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our CRM?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive CRM data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a donor needs human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – not just sending article links.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an instant AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for CRM Platforms · SaaS hub · pricing.