Answer customer questions instantly with your own content
Chatref resolves support requests using your existing docs – cutting ticket volume and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat questions clog support
Your team spends too much time answering the same basic questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Faster onboarding with instant answers.
New users struggle to get started. AI answers their questions instantly from your guides – no dead ends or search frustration. They complete onboarding faster, and your team handles only the complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly with Chatref
See how brands cut costs and focus on what matters.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers from our own guides – no more made-up responses. Support costs dropped as repetitive questions vanished.
One set of content now handles every language. We scale support globally without adding headcount.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget. No per-seat fees or surprises – just scalable support that grows with us.
Won’t customers prefer talking to a human?
Customers want fast answers. Chatref resolves issues instantly – then hands off to humans only when needed.
How accurate are the automated answers?
Chatref only uses your help content – no made-up responses. Results depend on your content quality.
Will this work for our niche product?
Chatref learns from your unique help content. The more detailed it is, the better it works.
How do we handle complex cases?
Chatref hands off to your team with full chat history and context. No information is lost.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a donor needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Start your free AI support agent today
Turn your docs into an instant AI support agent – free to start. No extra headcount needed.
Part of Chatref for CRM Platforms · SaaS hub · pricing.