Keep your nonprofit’s support alive 24/7

Chatref answers donor questions instantly from your existing content – freeing up your team to focus on mission-critical work.

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Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic questions over and over.

Slow onboarding

New users can’t find the next steps in your docs and give up.

Global support

Customers in different regions ask the same questions in their own language.

Lead capture

You miss out on warm leads from support chats.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads automatically

The Chatref solution

Keep your nonprofit’s support alive 24/7.

Fig. 1 · Keep your nonprofit’s support alive 24/7 – AI answers donor questions in real time – no dead ends or guesswork

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your docs – no new training.

Resolve ‘Where’s my data?’ in chat with one click – no email loops.

Capture leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the CRM Platforms hub.

AI Customer Support Onboarding

AI Customer Support Integrations

AI Customer Support in Multiple Languages

View all CRM Platforms solutions

Loved by support teams

Real nonprofits cut support costs in half

How teams handle donor questions and volunteer onboarding with one set of content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.

Pinehook

Volunteers onboard faster with step-by-step guidance from our own handbook. No more stalled training sessions.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content now handles every language and time zone. Donor questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t AI confuse donors with generic answers?

Chatref only answers from your nonprofit’s own content – never makes things up.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a donor needs human help?

Seamless handoff to your team with full chat history and context.

Is this just another chatbot that sends dead-end links?

Chatref resolves the whole question – not just sending article links.

Won’t importing old content bring in outdated answers?

You choose what to import. Start with your best guides, then use insights to spot updates.

How long does setup take during a migration?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – never searches the web.

Keep your nonprofit’s support alive 24/7 – free

Start for free. AI answers donor questions instantly, in your brand’s voice.

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Part of Chatref for CRM Platforms · SaaS hub · pricing.