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Engage customers instantly across all platforms

Chatref resolves questions from your own content – turning chats into support, sales, and insights.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find what to do next.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportScale without adding staff

The Chatref solution

Turn repeat questions into instant answers.

Fig. 1 · Turn repeat questions into instant answers – AI handles simple issues – your team tackles the hard ones.

Customers ask the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team works on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the CRM Platforms hub.

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AI Customer Support in Multiple Languages

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Loved by support teams

SaaS teams solve support faster with Chatref

See how brands deflect repeat questions and scale effortlessly with their own content.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our users get instant answers from our own guides – no more generic web searches. Most finish setup without reaching out.

Pinehook

One AI agent handles all our channels and languages. Support is unified at last.

Cardinal CRM
68%

of import questions answered before they reach the team

We pay only for what we use – no per-seat fees. Scaling support just got simpler.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers prefer talking to a human?

Chatref handles simple questions instantly, so humans focus on complex issues. Faster for everyone.

How does Chatref ensure accurate answers?

Chatref only uses your own content to answer questions. No guesswork.

Can Chatref integrate with our existing system?

Yes, Chatref embeds easily into your current setup and works alongside your existing tools.

What if Chatref can’t answer a question?

It seamlessly hands off to a human agent with full context.

Will this confuse customers with another chat option?

Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

How long does setup take during a migration?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Engage customers instantly with AI support – free

Start for free. AI answers customer questions in your brand’s voice across all platforms.

Start for freeTalk to an expert

Part of Chatref for CRM Platforms · SaaS hub · pricing.