Stop repeat questions with AI-powered support
Chatref answers customer questions from your own content – reducing ticket volume and letting your team focus on what matters.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck – missing key steps to start using your product.
Global support
Customers in different regions and languages ask the same questions.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams stop repeating themselves with AI-powered support
See how they cut onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide now walks users through setup without stalls. Most finish on their own – our team handles only the real blockers.
Donors get instant answers about giving, even after hours. Our team focuses on major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start your free trial today
Free to begin. AI answers customer questions from your docs, so your team tackles real problems.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.