Turn ERP support questions into actionable insights
Chatref answers customer queries with your own content – no generic chatbot responses. Capture leads, tag conversations, and uncover what to improve next.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale ERP support without hiring more people.
Your team wastes time on the same questions daily. AI answers instantly from your ERP docs – no guesswork. Customers get help fast, and your team handles only what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ instantly.
Capture leads asking about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support effortlessly with your own content
See how teams deflect repeat questions and capture warm leads.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers donor questions instantly – even outside business hours. Our team focuses on major gifts instead of repeat inquiries.
New donors onboard faster with step-by-step guidance from our own handbook. No more stalled training sessions.
of import questions answered before they reach the team
One set of content now handles every language and time zone. Questions don’t pile up overnight.
Won’t this replace our human support team?
No – Chatref handles only repeat questions. Humans take over in realtime with full context when needed.
Can it really understand our ERP software?
Yes – Chatref answers only from your own content. No generic chatbot responses.
What if the AI gets questions wrong?
Results depend on your content. Chatref never makes up answers – it only uses what you’ve written.
How do we know which ERP issues to fix next?
Chatref emails you insights from support chats. Fix what confuses users most.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – no article links. If needed, it hands off to a human.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a donor needs human help?
Seamless handoff to your team with full chat history and context.
Turn support questions into actionable insights
Start for free – AI answers in your brand’s voice, grounded in your content.
Part of Chatref for ERP Software Support · SaaS hub · pricing.