Scale ERP support without adding headcount
Chatref AI-powered ERP support deflects repeat questions instantly – freeing your team to focus on high-value work.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find answers in your docs and guides.
Global support
Customers ask the same questions in different languages around the clock.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with answers from your own content
See how teams scale effortlessly and improve their product with Chatref.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide walks users through setup in chat – no more stalled onboarding sessions. Most finish without our team.
Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t customers still need to talk to a person sometimes?
Yes – when they do, Chatref hands off the chat with full context. Your team gets a shared inbox to resolve issues fast.
What if our ERP docs aren’t perfect?
Results depend on your content. Chatref answers only what’s in your docs – so keep them updated for the best results.
How do we know which questions to deflect?
Chatref tracks which questions are resolved automatically vs. needing a human. You’ll see what’s working in the insights loop.
Can it handle our ERP’s specific features?
Yes – Chatref learns from your own content. The more detailed your docs, the better it answers feature-specific questions.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – no dead-end links. If needed, it hands off to a human with full context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
Turn your docs into AI support – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for ERP Software Support · SaaS hub · pricing.