Cut repetitive ERP support questions instantly
Chatref answers from your own docs – reducing ticket volume and freeing up your team for high-value work.
Featured on
Why it matters
The problem this solves.
Repeat support questions
Your team wastes time on simple queries that could be automated.
Slow ERP setup
Customers wait too long for basic help and your queue piles up.
Global support strain
Keeping up with updates and regions overwhelms your staff.
The Chatref solution
Cut repetitive ERP support questions instantly.
Your team gets the same ERP questions daily. AI answers instantly from your own content – no made-up responses or search boxes. Customers get help fast, and your team focuses on complex issues.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support as your product grows
See how teams deflect repeat questions and focus on what matters.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers about our ERP features – no waiting for support. Fewer tickets mean we can focus on complex cases.
One set of content handles every region and time zone. We don’t need a global support team anymore.
of import questions answered before they reach the team
Answers only from our docs – no made-up responses. Our customers trust the advice they get.
Won’t customers prefer talking to a human?
Customers want fast answers. Chatref resolves most questions instantly – then hands off to humans only when needed.
Can it really understand our ERP software?
It learns from your own content – help docs, guides, and site. No generic web searches or made-up answers.
What if the AI gets a question wrong?
Wrong answers are rare. When they happen, humans take over with full context – no lost time.
How do we know which questions to automate?
Chatref shows you the most repeated questions. Start with those – results depend on your content.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – no article links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut repetitive support questions instantly – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for ERP Software Support · SaaS hub · pricing.