Answer student questions instantly – from your course content
Chatref resolves common support requests using your existing tutorials and docs – so instructors can focus on teaching. Reduce ticket volume while scaling support.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale student support without adding instructors.
Students ask the same questions repeatedly. AI resolves them instantly from your materials – no made-up replies or dead ends. Your team focuses on teaching, not repetitive questions.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support workloads with their own content
See how brands deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our student guides now answer lesson questions instantly – no more made-up replies from generic chatbots. Courses move faster.
One set of content handles every platform and language. We cover all regions without adding headcount.
of import questions answered before they reach the team
Pay-as-you-go fits our budget – no per-seat fees for seasonal instructors. Support scales with our growth.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Answer student questions instantly – free start
Start for free. AI answers from your course content in your brand’s voice.
Part of Chatref for Graphic Design Software · SaaS hub · pricing.