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Turn your docs into instant customer support

Chatref answers questions from your own content – deflecting repeat tickets and speeding up onboarding. No training or setup needed.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to start.

Global support

Customers ask the same questions in different languages and time zones.

Scaling support

Hiring more people to handle growing support volume isn’t sustainable.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Turn your docs into instant customer support.

Fig. 1 · Turn your docs into instant customer support – AI answers questions from your content – no human needed for simple issues.

Your customers ask the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

Human Handoff With Full Context

Turn Questions Into Product Insights

One Agent, Any Language

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

Cut support volume with answers from your own content

See how teams deflect repeat questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our guide now walks customers through setup – no more stalled onboarding. Most finish without asking us.

Pinehook

Questions about features get answered instantly, even outside business hours. Our team tackles the real issues.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of docs handles every language and time zone. No more overnight backlog of questions.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t customers get confused by another chat option?

Chatref works with your existing email support. No extra steps – just instant answers.

What if the AI gives wrong info about our product?

Chatref only answers from your approved docs. No guesswork.

How do we protect sensitive data in chats?

Chatref follows your security rules. Human agents review flagged conversations.

Is this just a chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. Human handoff has full context.

Can it handle questions in different languages?

One AI agent covers every language – all grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How hard is setup during a migration?

Minutes. Add your content, drop in the widget snippet, and you’re live.

Can this replace our help desk software?

AI handles repeat questions. Your team focuses on complex cases with full context.

Turn your docs into instant AI support – free

Start for free. AI answers customer questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.