Cut repetitive support questions with your own content
Chatref answers instantly from your docs – reducing ticket volume and letting your team focus on what matters.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Customers ask the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Faster resolutions and happier customers.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref – AI-Powered Help Desk Software hub.
Loved by support teams
Cut repetitive support questions with your own content
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide now handles field mapping for users – most finish imports without our help. Admins focus on real migrations again.
Donors get instant answers about giving, even after hours. Our team shifts focus to major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. Donor questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive account tasks?
Custom actions let customers update settings – all inside the chat.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – not just sending article links.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut repetitive support questions – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.