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Turn your docs into an instant help desk

Chatref answers customer questions from your own content – so your team handles only what needs a human.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find next steps quickly.

Global support

Customers ask the same questions in different languages and time zones.

Outdated docs

Keeping help content updated feels like a never-ending task.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn chat insights into better help docs

The Chatref solution

Turn your docs into an instant help desk.

Fig. 1 · Turn your docs into an instant help desk – AI answers questions instantly from your own content – no dead ends or guesswork.

Customers get help fast without waiting for your team. AI resolves repeat questions instantly from your own content – no made-up replies or dead-end links.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step chat.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

Human Handoff With Full Context

Scale Support Without Adding Headcount

Self-Service That Actually Works

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

SaaS teams scale support with their own content

See how brands deflect repeat questions and focus on what matters.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our docs now answer 90% of setup questions instantly – no more stalled onboarding. Agents handle only the tricky cases.

Pinehook

Chatref resolves issues in the user’s language, 24/7. Our small team covers every time zone without burnout.

Cardinal CRM
68%

of import questions answered before they reach the team

We stopped getting the same questions about features. Chatref turns those into insights for better docs.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t Chatref confuse customers with another chat option?

Chatref fits your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if Chatref gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is Chatref just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will Chatref handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Turn docs into AI support – free

Start for free. AI answers in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.