Cut support tickets with AI answers from your own content
Chatref turns your existing docs into an instant help desk – resolving repeat questions so your team handles only what needs a human.
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Why it matters
The problem this solves.
Repeat questions slow growth
Your team wastes time answering the same basic support questions over and over.
Slow onboarding hurts adoption
New users get stuck in your docs and can’t find the next steps to succeed.
Global support is expensive
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with steps from your guide.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends in your product.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref – AI-Powered Help Desk Software hub.
Loved by support teams
Scale support without adding headcount
See how teams deflect repeat questions and turn chats into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guides now resolve setup questions automatically – no more stalled signups. Time to value sped up by days.
Chatref answers payment questions in the brand’s voice – no made-up responses. Our team handles only the complex cases.
of import questions answered before they reach the team
One widget covers every region and time zone. Repeat questions drop to a trickle, even at night.
Won’t this confuse customers with another chat option?
Chatref works alongside your email support – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Start free – AI answers from your own content
See how Chatref deflects repeat questions and captures leads.
Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.