Turn support chats into actionable insights
Chatref answers questions from your own content – see what customers struggle with most and keep docs up to date.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs without clear next steps.
Global support
Customers ask the same questions in different languages around the world.
The Chatref solution
Scale support without adding headcount.
Your team gets bombarded with the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer 'How do I track low stock?' from your guides.
Capture leads asking about inventory features.
Tag and route inventory support questions automatically.
See what inventory topics need clearer docs.
Under the hood
The features that power it.
Loved by support teams
Reduce repeat inventory questions before they reach your team
See how teams fix support gaps and scale effortlessly with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our inventory guides are now always up to date – Chatref catches gaps we missed. No more stale docs.
Chatref resolves inventory issues in chat – not just links. Faster fixes, happier customers.
of import questions answered before they reach the team
One set of content handles every inventory support channel. No more scattered answers.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. Customers get instant answers without extra steps.
What if the AI gives wrong answers about our product?
Chatref only uses your approved content. No made-up answers.
How do we handle sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
How will this handle questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Add your content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Inventory Management Software · SaaS hub · pricing.