Turn support chats into leads for your inventory software
Chatref captures contact details from support chats – tagging conversations and handing off to sales when customers are ready to buy.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find next steps in your docs.
Global support
Customers ask the same questions in different languages across regions.
The Chatref solution
Turn support chats into leads.
Customers ask about your inventory software daily. AI captures their details in the chat – no extra forms. Tags conversations automatically for sales follow-up. Hands off leads to your team with full chat history.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with steps from your docs.
Tag chats by CRM feature to spot trends in customer questions.
Handoff complex cases with full chat history for faster resolution.
Capture leads when customers ask about premium features.
Under the hood
The features that power it.
Loved by support teams
Turn support chats into warm leads
See how teams capture and convert leads without extra forms or manual work.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref captures leads directly in the chat – no extra forms. Our sales team loves the full context when they take over.
Automatic tags on inventory questions help us track what drives sales. Follow-up is smoother than ever.
of import questions answered before they reach the team
Leads hand off to sales with full chat history. No more digging through emails or tickets.
Won’t this confuse customers with another chat option?
Chatref fits into your email support flow. No extra steps – just instant answers in the chat.
What if Chatref gives wrong info about our product?
Chatref only answers from your approved docs. No guesswork.
How do we protect sensitive data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves the whole question – no dead-end links.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Can't I just use Excel for inventory management?
Excel works for basics, but it won’t capture leads or provide the automation your growing business needs.
Turn support chats into leads – free
Start for free. AI captures details and hands off to sales.
Part of Chatref for Inventory Management Software · SaaS hub · pricing.