Scale support globally with instant payroll help
Chatref answers every customer in their own language from one set of content – no translation costs or regional teams needed.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale payroll support instantly.
Your team fields the same payroll questions daily. AI answers instantly from your guides – no dead ends or guesswork. Employees get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instantly resolve payroll questions with your own content
See how teams deflect repeat questions and scale support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our payroll docs now answer tax queries instantly in every language. No more waiting for regional teams.
One set of content handles every time zone – payroll questions don’t pile up overnight.
of import questions answered before they reach the team
Chatref turns payroll questions into insights. We fix gaps in our product before users even ask.
Won’t automated responses confuse customers?
Chatref answers only from your content – never made-up replies. Customers get accurate help in their own words.
How do we handle questions needing human input?
Chatref hands off to your team with full chat context. Humans only handle cases that truly need a person.
Will this work for our complex product?
Chatref learns from your existing content. The better your docs, the more accurate the answers – results depend on your materials.
What if customers ask about features we don’t have?
Chatref directs them to relevant help content or captures the request as a warm lead for your sales team.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Scale global support with AI – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Payroll Software · SaaS hub · pricing.