Turn repeat questions into fixes – fast
Chatref scales payroll support by answering from your docs. Reduce tickets and improve your content over time.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages – 24/7.
The Chatref solution
Scale payroll support instantly.
Your payroll team gets the same questions daily. AI answers instantly from your own docs – no dead ends or guesswork. Employees get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with clear steps.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends quickly.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support costs with answers that actually work
See how teams scale effortlessly while keeping users happy.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our payroll docs now answer tax questions instantly – no more wrong links or made-up answers. Team handles only the tricky cases.
New hires onboard faster with step-by-step payroll help from our own guides. Training sessions run smoother than ever.
of import questions answered before they reach the team
One set of payroll content handles all regions and languages. No more overnight question piles or translation costs.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email flow – no extra steps. Customers get instant answers right in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn repeat questions into actionable fixes – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Payroll Software · SaaS hub · pricing.