Scale support with your own payroll guides
Chatref answers compliance questions instantly – so you can grow without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat tax questions
Customers ask the same payroll and compliance questions over and over.
Outdated answers
Labor law changes make old answers wrong – and no one updates them.
Seasonal spikes
Support tickets flood in during filing seasons – your team can’t keep up.
The Chatref solution
Resolve payroll questions instantly.
Your team fields the same payroll questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your guides.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Automate payroll compliance support with your own guides
See how teams deflect tax and labor law questions effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our payroll guides now answer tax code questions automatically – no more outdated replies. Updates flow in without lifting a finger.
One set of content handles every region’s labor laws. No more switching between guides or time zones.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget. No per-seat fees for seasonal hires.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps for customers to learn.
What if the AI gives wrong answers about payroll?
Chatref only uses your approved docs. No made-up replies.
How do we handle sensitive payroll data in chats?
Chatref follows your security rules. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves the whole question – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Won't this just send customers to outdated guides?
Chatref resolves the issue – not just links to articles. AI hands off with full context when a human is needed.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn payroll guides into instant support – free
Start for free. AI answers compliance questions in your brand’s voice.
Part of Chatref for Payroll Software · SaaS hub · pricing.