Reduce support tickets with your own content
Chatref answers employee questions from your payroll docs – so your team handles only the complex cases.
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Why it matters
The problem this solves.
Repeat support questions
Your team answers the same basic questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale payroll support instantly.
Employees ask the same payroll questions daily. AI answers instantly from your content – no dead ends or guesswork. They get help fast, and your team focuses on complex cases.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Resolve ‘How do I reset my password?’ instantly 24/7.
Insights show where your portal confuses people.
Under the hood
The features that power it.
Loved by support teams
Resolve support questions instantly with your own content
See how teams cut onboarding time and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Employees get instant answers about direct deposits – even outside business hours. Our team focuses on complex cases instead of repeat questions.
New hires onboard faster with step-by-step guidance from our portal. No more stalled training sessions.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Payroll questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits right into your website – no extra steps. Customers get instant answers without leaving the page.
What if Chatref gives wrong product info?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive customer data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – free
Start for free. AI answers employee questions about payroll 24/7.
Part of Chatref for Payroll Software · SaaS hub · pricing.