Instantly resolve support questions with your own content
Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Cut repeat questions with AI support.
Your customers ask the same questions over and over. AI answers instantly from your own help docs – no dead ends or guesswork. They get help fast, and your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support tickets with instant answers from your own content
See how teams scale effortlessly and onboard users faster.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers about time tracking – no more waiting for support. We handle only the tricky cases.
New users onboard faster with step-by-step guidance from our own help docs. Training sessions run smoother than ever.
of import questions answered before they reach the team
We capture leads from users asking about premium features. Chatref handles every language and time zone with one set of content.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers in the inbox.
What if the AI gives wrong answers about our product?
Chatref only uses your approved docs. No guesswork – just accurate answers.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoff with full context when needed.
How will this handle questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Can this reduce our support ticket volume?
Results depend on your content – but Chatref deflects repeat questions before they reach the queue.
Turn your docs into an instant AI support agent – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.