Instantly answer Toggl time tracking questions
Chatref answers customer questions from your own help docs – reducing repeat inquiries and scaling support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly with Chatref
See how businesses deflect repeat questions and shorten onboarding time.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our team handles only the tricky migrations now – Chatref guides users through field mapping with our own content. Imports finish without us.
Donors get instant answers about giving – even after hours. Our team focuses on major gifts instead of repeat questions.
of import questions answered before they reach the team
Volunteers onboard faster with step-by-step guidance from our handbook. No more stalled training sessions.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps for customers.
What if the AI gives wrong answers about our CRM?
Chatref only uses your approved docs. No made-up answers.
How do we handle sensitive CRM data in chats?
Chatref follows your security policies. Flagged chats go to human review.
Is this just another chatbot that sends article links?
Chatref resolves the whole question – no dead-end links.
How will this handle questions in different languages?
One AI agent covers every language – all grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating answers – start Chatref for free
Free to begin. AI handles time tracking questions using your own docs.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.