Solve repetitive time tracking questions instantly
Chatref answers customer questions from your own content – so your team can focus on high-value work.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale time tracking support effortlessly.
Your team gets the same time tracking questions daily. AI answers instantly from your content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Solve repetitive time tracking questions instantly
See how teams reduce support tickets and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our time tracking guides now answer basic questions instantly – no more repeat tickets about features. Employees get help without waiting.
One set of content handles every region and language. Time tracking questions don’t pile up overnight.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget – no per-seat fees as our team grows. Exact next steps in chat.
Won’t this confuse customers with another chat option?
Chatref fits into your email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – not just sending article links.
Free up your team with instant AI support – start now
Try Chatref free. Customers get answers from your content, so your team handles only what needs a human.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.