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Solve time tracking questions instantly

Chatref answers employee questions from your own content – reducing support tickets and freeing your team.

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Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions.

Slow onboarding

New users get stuck in your docs and can’t find next steps.

Global support

Customers ask the same questions in different languages.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leads

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Time Tracking Software hub.

Faster Onboarding with AI Answers

Connect Your Tools – No Code

One AI for Every Language

Turn Chats into Fixes

View all Time Tracking Software solutions

Loved by support teams

Cut time tracking support questions in half

See how teams reduce onboarding friction and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Employees get instant answers to time tracking questions, shortening onboarding. No more waiting for support.

Pinehook

Questions about time tracking turn into insights to improve our software. We fix what really matters.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content handles every region and time zone. Time tracking questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing support flow – no extra steps. Customers get instant answers without leaving their inbox.

What if the AI gives wrong answers about our CRM?

Chatref only answers from your approved docs. No made-up responses.

How do we handle sensitive CRM data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a donor needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Solve time tracking questions instantly – free

Start for free. AI answers employee questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Time Tracking Software · SaaS hub · pricing.