Turn your help docs into an AI support agent
Chatref answers customer questions instantly from your brand’s content – no human needed for repeat queries. Scale support across regions without adding headcount.
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Why it matters
The problem this solves.
Support queue overload
Customers wait too long for answers about features, pricing, or troubleshooting.
Repeated questions
Your team wastes time answering the same basic questions every day.
Inconsistent support
Keeping help consistent across regions and languages is a constant challenge.
The Chatref solution
Turn your help docs into an AI support agent.
Your customers ask. Chatref pulls answers from your help docs, guides, and site – not the web. It resolves issues in chat, with human handoff when needed. No fragmented support.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with your own content
How teams deflect repeat questions before they reach the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly – no more waiting for humans. Our team focuses on the hard cases now.
Our onboarding docs used to get lost in search. Now Chatref pulls the exact steps users need – faster time to value.
of import questions answered before they reach the team
One set of docs now supports every region and timezone. No more overnight backlog from global users.
Won’t customers prefer talking to a human?
Customers want fast, accurate answers – AI handles that instantly. Humans step in only for complex cases, with full context.
What if the AI gives wrong answers?
Chatref only answers from your own content – no made-up responses. Keep docs updated, and answers stay accurate.
We already use [alternative] – why switch?
Chatref resolves issues in chat, not just links to articles. Plus, pay-as-you-go pricing scales with your needs.
How do we handle support in different languages?
One set of content powers AI answers across regions and languages – no extra work needed.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours – Chatref only answers from what you import, never searches the web.
Turn your help docs into an AI support agent – free
Start for free and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Destination Management Support · Travel & Hospitality hub · pricing.