Reduce support workload with instant itinerary answers
AI agents answer repetitive questions from your own guides. Customers get help 24/7, and your team handles only the cases that need a person.
Featured on
Why it matters
The problem this solves.
Repeat booking questions
Your support team keeps answering the same basic booking and itinerary questions over and over.
Peak season overload
Keeping up with high demand during peak travel seasons is a constant challenge.
Global consistency
Maintaining consistent service across different time zones and languages is difficult.
Lead management effort
Managing leads and converting them into bookings takes too much manual effort.
The Chatref solution
Scale support without adding headcount.
Your product grows. Support tickets grow with it. Chatref AI answers repeat questions instantly from your own content. No dead-end article links, no made-up answers. Humans handle only the cases that need a person. Results depend on your content.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your existing docs – instantly.
Resolves ‘Where’s my data?’ in chat with one click – no back-and-forth.
Captures leads from customers asking about CRM moves – auto-tagged.
Insights flag gaps in your migration guides – update what’s missing.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support workloads in half
How self-serve guides keep users moving during onboarding and migrations
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our long onboarding guide used to vanish in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users see the exact migration steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You control what’s imported. Start with your best guides, then update as needed. Your AI only answers from what you provide.
How quick is setup?
Minutes. Upload content, add one snippet, and your AI starts answering. No coding or delays.
Does it handle multiple languages?
Yes. It answers in any language from one set of imported content – keeping your team covered globally.
Is my content kept private?
Absolutely. Your data stays yours. Chatref never searches the web or shares your imported content.
Will customers notice changes?
No. Answers sound like your brand, using your content – just faster and more consistent.
Can it explain our import format?
Yes. It pulls steps straight from your import guides, showing users the exact process you’ve documented.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documented rules.
Reduce support workload – start free today
Paste your guides and let AI answer itinerary questions instantly in your brand’s voice.
Part of Chatref for Travel Agency Support · Travel & Hospitality hub · pricing.