Scale support without adding headcount
Chatref guides customers through bookings in real time – no back-and-forth. AI answers from your own guides, then hands off to humans with full context when needed.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic support questions over and over.
Slow onboarding
New users get stuck because they can’t find the exact next step in your help docs.
No visibility
You have no data on which steps confuse customers most.
The Chatref solution
Keep booking help alive 24/7.
A customer has a question about your cancellation policy. AI answers instantly from your own docs – no dead ends or generic links. If they need a human, the agent takes over with full chat history.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut booking questions in half
How support scales with instant AI help from your own guides – no per-seat fees
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Booking questions used to flood our inbox. Now Chatref answers 70% from our own guides – no more made-up policies.
One chat handles flights, hotels, and packages. Users book faster with instant help – no switching channels.
of import questions answered before they reach the team
We see which booking steps need clearer guides. Now our docs grow with real user needs.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it handle different content formats and languages?
Chatref works with docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about your import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Guide customers through bookings instantly – free start
Paste your guides and let AI resolve booking questions in real time with full context.
Part of Chatref for Travel Agency Support · Travel & Hospitality hub · pricing.