How can Chatref help during my tire shop's peak hours?

Chatref’s AI agents are trained on your own service documents, tire specs, and opening hours. When a customer asks “Do you have all-season tires in 225/65R17?” or “Can I drop in for a rotation right now?”, the agent pulls a grounded answer from your price lists and schedule - no guessing, no phone tag.

• Answers the same repeat questions 24/7, even when all your phones are ringing.
• Keeps responses on-brand and accurate, because the source is your actual shop info.
• Works across your website widget, so customers get help without calling.

Not every tire shop conversation is a simple lookup. When someone messages about a blowout or a safety concern, the shared inbox lets your team watch every live chat in real time. You can jump into the thread with full context - no lost history, no starting over - and take over the conversation exactly when it matters.

• Monitors all current chats from one screen, even if you are away from the front desk.
• Lets you prioritize responses manually: see the customer’s problem and step in for critical jobs.
• Keeps a written record so you never misplace a customer’s request during a hectic shift.

With Chatref’s custom actions, your agent does more than talk - it collects the exact details you need to start the job before the car rolls in. You can build a short form right in the chat flow that asks for make, model, year, and service type, then automatically forwards that data to your email or shop management system.

• Cuts time spent asking “What’s the year of that Civic?” over the phone.
• Lets the customer provide details on their own time, while your staff handles active bays.
• Triggers an instant notification to your service writer so they can order the right tire size while the customer is still on the way.

Setting up peak hour support with Chatref takes minutes and you only need to do it once. Upload your tire catalog PDF, add your service hours to the training docs, and drop the widget on your shop’s website. Then configure a custom action that gathers vehicle info, and keep the shared inbox open on a tablet at the counter. Your AI agent will carry the load during the busiest blocks of the day, and you stay in control when a conversation needs a human touch.

How does Chatref handle high volumes of customer queries?

Chatref’s AI agents can carry on unlimited simultaneous conversations. Every customer gets an instant, accurate reply - whether 3 or 30 people are messaging at once - because the responses come from your pre-loaded shop documents, not a human queue.

Can Chatref prioritize urgent requests during peak hours?

Chatref does not automatically sort chats by urgency, but the shared inbox gives your team the visibility to do it manually. You can watch all conversations in real time and step in the moment a tire emergency or time-sensitive repair appears. You can also set up a custom action that asks “Is this an emergency?” up front, helping you spot urgent requests faster.

How do I set up custom actions for common peak hour tasks?

1. In your Chatref dashboard, go to the agent you want to configure and open the Custom Actions tab.
2. Click Add Action and give it a name (e.g. “Vehicle Intake”).
3. Define the fields you need - vehicle make, model, year, service requested - and set the type for each.
4. Choose where the collected data goes: email notification to your service writer, a webhook into your shop management system, or both.
5. Save the action, test it in the playground, and the next tire shop rush your chatbot will capture the details for you automatically.