Stop tire questions from pulling your team off the road 24/7.
Your customers have tire questions anytime – day or night. Chatref answers from your own docs so they get help fast, and your team focuses on what matters most.
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Why this matters
Support gets stuck on the same old questions
Stop repeating yourself. Your customers ask the same things over and over. Chatref answers them instantly from your own guides, so your team can focus on what really matters.
Inbound Service Queue
Questions arrive from the website service widget, appointment requests, and parts & repair-status queries – all feeding a single support pipeline.
Shop Knowledge Base
Chatref indexes your service menu, parts availability, and pricing – verifying every response against your own shop content.
Smart Output Routing
Most enquiries get an instant answer. Quotes, trade-ins, or complex repairs are routed to your service advisor or salesperson with full context.
Answered Instantly
90%+ of service, parts, pricing, and hours questions resolved on the spot.
Warm Advisor Handoff
Escalated to your service advisor or salesperson with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes time answering the same tire size and brand questions every day.
Work stops, queues grow
After-hours inquiries go unanswered – and that means lost sales opportunities.
No warm leads captured
Customers struggle to find tire compatibility info quickly, slowing down service.
What you get
Four wins for tire support teams
The big picture
Tire support teams handle repeat questions without adding headcount – AI answers
Inbound Enquiries vs. Staff Capacity
As the shop adds bays and inventory, enquiry volume grows exponentially. Human staff capacity stays flat – creating a widening gap of unanswered owners and shoppers.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many before an appointment is ever booked.
With Chatref
Chatref answers the gap instantly from your own service menu – turning enquiries into booked appointments and sales.
As a shop adds bays, inventory, and customers, inbound enquiries climb steeply. Without Chatref, the share answered by staff barely moves – owners and shoppers drop off. Chatref answers the growing gap from the shop's own service menu and parts data, so the team stays calm at any volume.
How it works
Stop repeating the same answers
Feed Chatref your help docs once. It learns them and answers customer questions 24/7 – so your team only handles the cases that need a person.
Add your help docs and guides Upload setup guides, import walkthroughs, and FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop in one widget snippet Add the Chatref widget to your site. It’s live and ready to answer questions in minutes – no extra work for you.
AI answers grounded in your content Customers get instant answers – no dead-end links, no digging through docs. Chatref resolves setup snags and permission issues using only what you’ve written.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Support for growing teams
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
Tire support questions answered instantly
AI finds the right tire size from your inventory
Leads ask about winter tires – capture them instantly
Deflect repeat questions about tire brands
24/7 support for tire-related inquiries
Fix 'tire not available' errors instantly
Set up tire rotation schedules step-by-step
Connect inventory to your CRM in minutes
Repair broken tire fitment automations on the spot
Clean up duplicate tire listings fast
Tire shop support
Keep your team on the road 24/7
Let AI handle tire questions – so your team focuses on what matters most. Free to start – no per-seat fees. Stop repeating the same answers.
The math
Turn chat into profit – not another support ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers setup, import, and permission questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect the same questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it invent answers about our tires?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like checking tire compatibility or updating settings – right inside the chat.
Can it handle our unique tire inventory?
Yes. Upload your setup docs and compatibility guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our tire guides are outdated?
It only uses what you give it. When you update your guides, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your guides are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex tire questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our system?
Yes. It can trigger account tasks like checking tire availability or updating settings – all from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for tire wheel shops.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Automotive support hub · see pricing.