Scale support without adding headcount
Your customers get instant answers from your own content. Your team focuses on the cases that need a human touch – deflect repeat questions effortlessly.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is stuck in a support loop.
Slow onboarding
New users get lost in your docs and can’t find the exact next step.
24/7 support
You can’t afford to staff support around the clock – or hire more people.
No insights
You don’t know which questions trip customers up most often.
The Chatref solution
Turn questions into upgrades.
A prospect hits a snag during CRM migration. Chatref AI pulls the exact next step from your old docs. They finish the switch and upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How businesses scale customer service with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repetitive questions using our own help docs. Our team now focuses on complex issues.
Customers get instant, accurate support 24/7. Our satisfaction scores improved because Chatref resolves issues in our brand’s voice.
of import questions answered before they reach the team
We handle every region and time zone with one set of content. No more overnight ticket backlog.
Won’t outdated content cause bad answers?
Your AI agent only uses what you import. Start with your best guides, then update the rest as insights show what needs fixing.
How fast is setup?
Minutes. Add your content, drop in one snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats?
Yes. It pulls answers from help docs, guides, site pages, and files – all in one place.
Is my content kept private?
Yes. Chatref never searches the web or shares your data. Answers only come from what you import.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – just faster than before.
Can it answer questions about imports?
Yes. It pulls answers straight from your import guides so users see the exact steps you provide.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Deflect repeat questions – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.