Turn repeat questions into instant answers
Chatref answers instantly from your own content – so your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic questions, overwhelming your support team.
Slow onboarding
New users struggle to find the exact steps they need in your help docs.
Global support
Managing customer support across different regions and time zones is tough.
Missed sales
Slow response times make you lose potential customers and revenue.
The Chatref solution
Keep support smooth as your product grows.
Your product keeps growing. So do the same repeat questions. Chatref deflects them automatically from your own content – no dead-end links or generic answers. Humans handle only what needs them. Support scales with your business
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Cut repeat questions in half
How teams scale support with their own content – no made-up answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails landing in our queue.
Users get the precise field mapping instructions from our own docs. Trust in our product improved overnight.
of import questions answered before they reach the team
One set of content now handles every region and time zone. No more overnight support backlog.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Turn repeat questions into instant answers – free start
Paste your help docs and let AI handle the rest, instantly.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.