Turn your help docs into an AI support agent
Chatref answers customer questions instantly from your existing content – no human needed for repeat requests.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same questions, overwhelming your support team.
Slow onboarding
New users struggle to find the right steps in your help docs.
Global support
Keeping docs updated for every region and time zone is a challenge.
Lead capture
You miss out on potential customers who can’t find answers quickly.
The Chatref solution
Scale support as your product grows.
Your product keeps adding features. So do the repeat questions. Chatref turns your help docs into an AI agent that answers instantly from your content – no dead ends or guesswork. Humans step in only when needed. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Chatref cuts repeat questions in half
See how teams deflect support requests with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers most inventory questions from our own guides – no more repeating the same steps. Our team handles only the tricky cases.
One set of docs now supports every region. Inventory questions don’t pile up overnight anymore.
of import questions answered before they reach the team
Chatref pulls the exact inventory steps users need – no generic advice. Trust in our product went up.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No coding or rewrites needed.
Does it work with different content formats?
Yes – docs, guides, site pages, and files. It answers across languages from one set of imported content.
Is my content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it handle import format questions?
Yes – it pulls answers straight from your import guides so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your help docs into an AI support agent – free start
Paste your content and let Chatref handle repeat questions instantly in your brand’s voice.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.