Keep customers happy with instant answers
Your own content powers the AI, so it always gives accurate help in your brand’s voice – no waiting, no repeats.
Featured on
Why it matters
The problem this solves.
Closed shop hours
Customers can't reach help when your support team is offline.
Repeat questions
Your team spends too much time answering the same basic questions over and over.
Outdated docs
Customers get frustrated when help docs are missing or out of date.
Slow workflows
Switching between tools slows down your support team's response time.
The Chatref solution
Deflect repeat questions before they hit the queue.
A prospect asks about pricing tiers during onboarding. Chatref pulls the exact answer from your help docs. They finish setup – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Auto-reply to CRM switch questions with your own guides – no new training.
Guide customers through data moves in the chat – no email loops.
Capture leads from support chats about CRM changes.
Tag high-volume questions to improve your docs.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support requests in half
How Chatref keeps users moving with instant, accurate answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our guides – no more 'how do I start' emails.
Users get accurate answers from our own docs, not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support pile-ups.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files – all in one set of content for consistent answers.
Is my imported content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Keep customers happy with instant answers – free
Start for free and let AI resolve questions instantly in your brand’s voice.
Part of Chatref for Chatref for Tire Wheel Shops · Automotive hub · pricing.