How does in-store pickup work at Home Decor Store?

Placing an order for pickup is simple and built into every product page.

1. Shop as usual – add items to your cart on the Home Decor Store website or app.
2. Choose pickup at checkout – select “In‑Store Pickup” and pick your preferred store location from the list.
3. Select a pickup person – the order will be held under the name you provide at checkout; you can designate an alternate pickup person if needed.
4. Complete your purchase – you still pay online, with all major cards and digital wallets accepted.
5. Get the ready notice – you’ll receive an email or text when your order is packed and waiting.

If you need to change the pickup location or time, reach out via our chat where the AI agent instantly checks your order using the store’s pickup knowledge‑base. It can also trigger a custom action to reschedule your slot – no phone call needed.

Our pickup policy keeps things smooth for everyone.

• Pickup window – hold time is 7 days from the ready notice. Orders not collected within 7 days are cancelled and refunded to the original payment method (minus a small restocking fee on large furniture).
• ID required – the person collecting the order must show a matching government‑issued photo ID and the order confirmation number (digital or printed).
• Changes & cancellations – you can cancel or modify your pickup order up until we send the ready notification. After that, please use the chat to connect with a team member who will help via our shared inbox.
• Proxy pickup – if someone else is picking up for you, add their name at checkout or notify us through the assistant before arrival, so we can add a note to your ticket.

Curbside pickup works the same way but keeps you in your car. Here’s how to use it:

1. Select “Curbside” at checkout – the option appears after you choose a store.
2. Drive up – once you have the ready notice, park in a designated curbside spot and check in through the link in your confirmation text or by using the “I’m here” button in our chat.
3. Wait for your order – a team member will bring the items out to your vehicle. You may be asked to show ID through the window.
4. Verify the order – open the trunk or door and accept the delivery.

Our AI agent monitors curbside check‑ins in real time. If the wait goes beyond a few minutes, it automatically alerts a human agent in the shared inbox so someone can step in while you wait.

You never have to wonder where your order is. The same Home Decor Store account you used to order shows live status updates: preparing, ready for pickup, and collected. For real‑time answers, the chat widget on every page is backed by our knowledge‑base – the very articles you’re reading now – and can answer questions like “Is my order ready?” or “Can I change the pickup time?” instantly.

When you need something the assistant can’t handle (like a missing part discovered at pickup), it hands the conversation to a team member in the shared inbox, complete with your order context. No repeated questions, no lost threads.

How long does it take for in-store pickup at Home Decor Store?

Most orders are ready within 2–4 hours if placed during store operating hours. Furniture and custom items may take 1–2 business days. You’ll always receive a confirmation message the moment your order is ready. During peak times, our AI assistant can give you a live estimate by checking your order number against the knowledge‑base.

Can I pay online for in-store pickup at Home Decor Store?

Yes. All payment happens online at checkout – credit, debit, and digital wallets are accepted. The store does not process new payments at pickup. If you need to add a gift card or split payment, our chat assistant can trigger a custom action to modify the payment method before the order is prepared.

What should I do if my pickup item is not ready at Home Decor Store?

First, check your order status in your account or ask our chat agent, which reads the store’s pickup policy in real time. If the item is delayed, the assistant can escalate your case to a human team member through the shared inbox. A store associate will reach out within one business hour to explain the delay and offer options – switching to shipping, splitting the order so ready items can be collected first, or, when available, a small credit toward your next purchase.