How do I integrate Chatref with my e-commerce platform?

Get Chatref live in under five minutes without touching your backend.

1. In Chatref, create an agent and upload your store’s documents (product guides, shipping policies, return rules).
2. Copy the one-line embed snippet from the agent’s settings.
3. Paste it into your store’s theme or site footer - just before the closing </body> tag.
4. Publish and the widget appears on your shop, ready to answer questions grounded in your own content.

Because the widget is origin-allowlisted, it only loads on domains you approve. The same snippet works on custom storefronts, Shopify, WooCommerce, or any CMS. Visitors get instant, accurate responses without leaving the page.

Stop repetitive order-status and return-request chats. Set up custom actions so the Chatref agent can gather what it needs and hand off to your team.

• Define a custom action that asks for an order number and email address during a chat.
• Collect shipping inquiries, refund requests, or “where is my order” details automatically.
• The agent surfaces the collected info in the shared inbox, giving your support team full context to step in when needed.

For vintage stores and niche e-commerce, this means shoppers get polite, on-brand responses while you trim the time spent on routine messages. Custom actions don’t replace your order management system, but they shift repetitive data collection out of your queue.

Shopify support, WooCommerce chatbot, Squarespace, custom builds - Chatref works anywhere you can add a snippet of JavaScript. There’s no per-platform plugin requirement, no Shopify app store approval to wait for, and no WooCommerce extension to maintain.

• Shopify: Paste the embed code into your theme.liquid or a custom section.
• WooCommerce: Add the snippet to your WordPress footer via a code injection plugin or theme file.
• BigCommerce, Magento, Squarespace, or vintage storefronts: Use the native custom code or footer field each platform provides.

The widget inherits your store’s look - you control primary color and branding inside Chatref so it feels native on your site. Pay-as-you-go credit means you’re never locked into a monthly fee, even when the store gets quiet between drops.

Is Chatref compatible with my e-commerce platform?
Yes. The website widget loads as plain JavaScript, so it works on any e-commerce platform that allows you to add a code snippet - Shopify, WooCommerce, BigCommerce, Squarespace, Magento, and custom storefronts included. No per-platform plugins or apps are required.

How can I connect Chatref to my online store?
Create an agent, upload your store docs, and copy the one-line embed snippet from the agent’s settings. Paste it into your store’s theme or footer and the widget goes live. Full instructions are in the Embed the Widget on Your Store section above.

Can Chatref handle transactions and order inquiries?
Chatref does not process payments or replace your order management system. It can answer order-related questions from your uploaded docs (shipping times, return policies, product info) and use custom actions to collect order numbers and contact details. That information lands in the shared inbox so your team - or a connected tool - can take the next step.