How do I integrate Chatref with my existing tire shop software?

Start by uploading the docs your tire shop relies on every day - price sheets, tire catalogs, service menus, and FAQs. Chatref learns from your own content, so the AI agent answers customer questions grounded in your real business information. No generic guesses, no internet searches. Just accurate replies drawn from your shop’s own files.

Once your content is loaded, drop a single widget snippet onto your website or booking page. The chat appears where your customers already are.

Custom actions let the widget talk directly to your tire shop software. Define an action to:

• Check an appointment slot and confirm a booking
• Pull up a customer’s history from your shop management system
• Look up tire inventory levels in real time
• Capture a lead’s vehicle details and send them to your CRM

Each action triggers an API call or webhook to your existing tools. You set the endpoint, and Chatref hands off the collected information - no code needed inside Chatref itself. A customer simply types a question, the agent asks for the required details, and the action fires. Your team sees the full context in the shared inbox.

When a chat needs human attention - like a complex tire fitment question - your staff step in from the shared inbox. The entire conversation thread is visible, including any custom actions already triggered. No one has to ask the customer to repeat themselves.

The shared inbox keeps your team on the same page. Multiple staff members can see active conversations, take over when needed, and resolve issues faster. Customers get a seamless handoff from AI to human without ever leaving the chat.

If you run multiple tire shops or service bays, workspaces keep everything clean. Create a separate workspace for each location, then connect its own set of software integrations and custom actions. The team at one shop won’t see chats from another, and you can tune the AI agent’s behavior based on that location’s inventory, hours, or services.

Workspaces also let you separate reporting. See which tire shop generates the most chat volume, what questions are common, and where leads are coming from.

What software can Chatref integrate with?
Chatref can integrate with any software that exposes an API or accepts webhooks. Through custom actions, you define the endpoint and data payload. This means you can connect your tire shop management system, appointment scheduler, CRM, inventory database, or any other tool your shop uses - as long as it can be reached via a simple HTTP request.

How do I set up custom actions for my tire shop software?
Inside the Chatref workspace, navigate to the agent settings and open the custom actions panel. Define the action name, the API endpoint URL, the HTTP method, and the data fields you need to collect from the customer (like name, vehicle make/model, desired tire size). The agent will prompt for that information in a conversational way, then send it to your software. You can build as many actions as your shop needs, all from a no-code interface.

Can Chatref work with my inventory management system?
Yes, if your inventory system provides an API endpoint. A custom action can query stock levels in real time when a customer asks about a tire model, or it can push a new order directly into your inventory queue. If your system does not have an API, you can still capture the request in Chatref and have your team manually fulfill it from the shared inbox.