Does Legal Server support multilingual cases?

Upload your case documents, statutes, and policies in any supported language. Chatref’s knowledge-base grounds every answer in that authoritative content - no guessing, no internet search. The same document set instantly answers questions in the user’s own language, making legal software translation unnecessary for routine inquiries. Whether it’s a Spanish‑language custody form or a German legal notice, your team’s answers stay consistent and accurate.

When an AI agent cannot resolve a query, it hands off to your legal staff inside the shared-inbox. Every conversation thread retains its language context, so paralegals, attorneys, and government clerks can see the original message alongside the AI’s attempted response. Team members reply directly, and the system never mixes languages - case management multilingual becomes seamless, whether you’re coordinating across a single office or multiple jurisdictions.

Legal aid clinics, court administrators, and public agencies all have distinct on‑brand requirements. With customization, you set the widget’s primary language, color scheme, and greeting text to align with your public image. A government legal multilingual portal can present the interface in the user’s default language first, then fall back gracefully. No custom coding is needed, and changes apply instantly across all supported languages.

• Single content source – One knowledge base feeds all supported languages, eliminating duplicated maintenance.
• Language auto‑detection – Incoming queries are automatically routed to the appropriate language model.
• No translation lag – Answers come from the language‑aware retrieval engine; no waiting for document translation.
• Lead capture in any language – Intake forms within the chat collect client information in the language they speak, directly into your case system.

How do I enable multilingual support in Legal Server?

Multilingual support is enabled by default on every account. In your dashboard, go to the agent settings and ensure the multilingual capability is toggled on. The agent will then auto‑detect the user’s language (up to 11 languages) and respond using your knowledge base - no manual configuration is required. Additional tuning is available under customization for preferred default languages and interface text.

What languages are supported by Legal Server?

The platform supports up to 11 languages. While the exact set depends on the underlying AI models, it covers major global languages commonly needed in legal and government services, including English, Spanish, French, German, Chinese, Arabic, and others. If you need a specific language, the system will attempt to serve it; if the model falls short, you can adjust the configuration to suit your region.

Can I manage cases in multiple languages with Legal Server?

Yes. The shared-inbox preserves each conversation’s original language and includes all AI‑generated replies, so your team can handle English, Spanish, or any other supported language in parallel. Case notes and internal tags remain language‑agnostic, meaning you can track a case across languages without creating separate workflows.

How do I translate legal documents within the system?

Legal Server does not perform document translation. Instead, its multilingual knowledge-base ingests your documents as‑is and answers questions directly from them in the user’s language. This eliminates the cost and delay of manual translation while keeping responses grounded in your original legal text. If you must distribute translated versions, you can upload them as separate documents, and the agent will retrieve from the appropriate language source.