Automate repetitive legal inquiries with AI – free up staff for complex cases.
Your team drowns in repetitive questions. Chatref answers from your own content – so staff focus on cases that need a human.
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Why this matters
Support gets stuck on repeat questions
Your team answers the same setup, import, and permission questions daily. Chatref resolves them instantly from your own guides – so humans handle only the cases that need a person.
Inbound Client Queue
Questions arrive from the website intake widget, consultation booking, and case-status & fee enquiries – all feeding a single support pipeline.
Firm Knowledge Base
Chatref indexes your practice areas, intake rules, and fee schedules – verifying every response against your own firm content. It never gives legal advice.
Smart Output Routing
Most enquiries get an instant answer. Qualified matters and anything needing advice are routed to an attorney or the intake team with full context.
Answered Instantly
90%+ of intake, booking, fee, and case-status questions resolved on the spot.
Warm Attorney Handoff
Escalated to an attorney or the intake team with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions daily
Your team wastes hours on repeat setup, import, and permission questions.
Work stops, queues grow
Admins get pulled from product work as tickets pile up and users stall.
No warm leads captured
Valuable signals from support chats slip away uncaptured.
What you get
Four wins for legal support teams
The big picture
Legal teams deflect repeat questions – AI answers from your own content, not the
Inbound Enquiries vs. Intake Capacity
As the firm grows matters and marketing, enquiry volume grows exponentially. Intake-staff capacity stays flat – creating a widening gap of unanswered prospective clients.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many lost to the next firm that picks up.
With Chatref
Chatref answers the gap instantly from your own intake rules – turning enquiries into booked consultations.
As a firm scales matters, marketing, and clients, inbound enquiries climb steeply. Without Chatref, the share answered by intake staff barely moves – prospective clients give up and call the next firm. Chatref answers the growing gap from the firm's own intake rules and FAQs, so the team stays calm and no qualified lead is missed.
How it works
Turn your legal guides into instant answers
Feed Chatref your CRM guides and FAQs once. It learns them and answers questions 24/7 – so your team handles only the cases that need a person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast and starts answering questions straight from your own content.
Drop in the Chatref widget Embed it on your website. Customers get answers where they work – no dead-end links, no digging through docs.
AI answers questions in your voice It resolves setup snags, pipeline questions, and permission issues – fast – using only what you’ve written.
Human handoff with full context When a question needs you, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
Legal support
Automate routine inquiries
One AI agent that answers the questions your customers actually ask – across every tool and language.
Real questions
Legal support questions answered instantly
Guide users through filing legal documents step-by-step
Explain court process timelines in plain language automatically
Automate answers about legal aid application processes
Provide instant responses to common case management questions
Streamline inquiries about government legal services
Handle Single Sign-On and login-related questions automatically
Legal support wins
Solve every legal job from intake to resolution
Stop clients getting stuck on forms, fees or procedures – and let your team focus on the cases that need a person. **Automate repetitive legal inquiries with AI
The math
Turn chat into profit – not another ticket
Every chat that never lands in your queue is a ticket you don’t have to pay for. Chatref answers common questions straight from your own docs so your team can focus on high-value work. Results depend on your product and content.
- Deflect repeat questions before they become tickets
- Cut first-response time from hours to seconds in every region
- Scale support globally without adding headcount or night shifts
- Turn routine how-to chats into warm leads for sales
- Free admins to build features instead of answering docs
- Use chat insights to fix the docs causing the most questions
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will it invent answers about our CRM?
No. It only uses your own help docs and guides – never guesses or makes things up.
Is it just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can it handle our CRM’s unique rules?
Yes. Upload your setup docs and permission guides. It answers only from that content and escalates complex cases to a human.
Does it replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can it answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our CRM docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does it charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will it work for complex CRM questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can it take action inside our CRM?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for government legal.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Legal Services support hub · see pricing.