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Fewer login calls – happier legal clients

Chatref embeds AI-powered support in your legal server, resolving login issues instantly with your own content – fewer calls, happier clients.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat login questions

Your team wastes time answering the same login and SSO questions over and over.

After-hours support gaps

Clients can’t get help with login issues when your team isn’t online.

Slow client onboarding

New users get stuck on login steps and can’t start using your service.

Support overload

Peak hours swamp your team with basic login and access questions.

Reduce login support callsImprove client satisfactionFree up your support teamCapture warm leads from chats

The Chatref solution

Keep login support on track.

Fig. 1 · Keep login support on track – AI answers legal client questions from your own guides – no guesswork, no delays

A legal client struggles to log in. They ask Chatref. AI pulls the exact steps from your login guide. The issue resolves instantly. No queue, no wait, just smooth access – every time

Real questions

What Chatref answers here.

Auto-resolve ‘How do I log in?’ with your existing guide – no updates needed.

Handle SSO errors instantly with steps from your docs.

Capture leads asking about login issues – warm and ready to convert.

Tag urgent login cases so your team spots them fast.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Government Legal hub.

Legal Aid Support Chat

Court Procedure Guidance

Legal Fees Explanation

View all Chatref for Government Legal solutions

Loved by support teams

Reduce login support calls with instant help

See how teams solve login issues faster with their own content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref provides instant, accurate help from our guides – login support calls dropped by half.

Pinehook

Our clients love the 24/7 self-serve login support. Satisfaction scores have never been higher.

Cardinal CRM
68%

of import questions answered before they reach the team

Our team now focuses on complex cases, not repetitive login questions. Chatref handles the rest.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t importing old content bring in outdated answers?

You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.

How long does setup take during a migration?

Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.

What if my content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.

Will customers notice the migration?

No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.

Can it handle questions about our import format?

Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.

What about failed imports?

It lists common reasons from your docs and hands off to your team with full context for anything unusual.

Will it help with field mapping?

Yes. It walks users through matching columns to fields using the rules in your documentation.

Fix login issues in seconds – free start

Embed AI support that answers instantly from your own content.

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Part of Chatref for Chatref for Government Legal · Legal Services hub · pricing.