Find legal docs instantly
Chatref helps government teams explain laws accurately – no more wasted time searching. Answers come from your own documents, not the web.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic support questions over and over.
Slow onboarding
New users get stuck in your help docs and can’t find the next step.
24/7 coverage
Your team can’t answer questions in every time zone.
No lead capture
You miss out on customers who ask questions but don’t convert.
The Chatref solution
Keep answers alive during legal shifts.
A citizen struggles with new legal forms. They ask Chatref. AI explains the jargon in plain language from your official docs. The form gets filled out. Compliance stays intact – no dead ends, no guesswork.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets in half
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails clogging our inbox.
Our users get plain-language answers from our own docs, not generic web searches. Trust in our product went up.
of import questions answered before they reach the team
One set of content now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content give wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files in any language from one set of imported content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Find legal docs instantly – free start
Paste your files and let AI answer questions in seconds, not hours.
Part of Chatref for Chatref for Government Legal · Legal Services hub · pricing.