AI answers legal questions instantly – from your own docs
Chatref resolves repeat cases in seconds using your case management content. Your team handles only the complex work that needs a human.
Featured on
Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic case-related questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Inconsistent answers
Different regions get different answers to the same questions.
No visibility
Your team lacks data on which case steps confuse customers most.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
AI answers ‘How do I switch CRMs?’ from your own docs – no new training.
Instantly resolves ‘Where’s my data?’ with one-click actions.
Captures leads from customers asking about CRM moves.
Turns chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut repetitive cases in half
How teams scale support without adding headcount – grounded in your own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers from our case management docs – no more made-up responses. Trust in our accuracy went up.
One set of content handles every region and time zone. Cases no longer pile up overnight.
of import questions answered before they reach the team
Pay-as-you-go pricing fits our budget – no per-seat fees. We capture warm leads too.
Won’t outdated content cause bad answers?
Only what you import gets used. Start with your best guides, then update based on Chatref’s insights – it never makes up answers.
How fast is setup during a migration?
Minutes. Upload your content, add one snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats?
Yes. It handles docs, guides, pages, and files – all in one set of content across languages.
Is my imported content kept private?
Yes. Chatref only uses what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls steps straight from your import guides so users see exactly what you wrote.
What if an import fails?
It flags common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation’s rules.
Streamline legal support – start free
Paste your case docs and let AI handle repeat questions instantly.
Part of Chatref for Chatref for Government Legal · Legal Services hub · pricing.