How does pay-as-you-go pricing work for LegalServer?

When you connect Chatref to your LegalServer portal, there are no monthly subscriptions, per‑bot charges, or per‑seat fees. Instead, you maintain a prepaid balance that never expires. You top up credit as needed and pay only when your chatbot responds to a client inquiry. If your chatbot sits idle for days or weeks, your balance stays untouched - you’re only billed for the conversations that happen.

Chatref bills in coins, not dollars per message. Each chatbot response costs between 1 and 5 coins, depending on the complexity of the query and the model used to generate the answer. This coin‑based system gives you a transparent way to estimate costs: lighter queries cost fewer coins, while deeper, multi‑step responses use slightly more. You can monitor coin consumption in your account dashboard at any time.

The pay‑as‑you‑go model unlocks every Chatref capability from day one. On any LegalServer integration, you get unlimited AI agents, unlimited training documents, the embeddable website widget, custom branding per agent, lead capture, visitor analytics, and a shared conversation inbox. There are no feature gates and no upgrade tiers - you get the full platform regardless of how much credit you’ve loaded.

You manage your balance directly from your Chatref account. You can add credit whenever your balance gets low, and you’re never locked into a contract or a recurring charge. If you have questions about an invoice, how a response was metered, or the coin rate on a particular day, the in‑dashboard usage log shows every transaction. Common billing questions like “what was this charge for?” can be answered right there, without needing to contact support.

What's included in the pay-as-you-go plan?

Every Chatref account includes all features: unlimited agents, unlimited training content, embeddable widget, lead capture, analytics, custom branding, multilingual support, and the shared inbox. There are no plan tiers or feature restrictions based on credit balance.

How are usage fees calculated?

Usage is metered in coins. Each chatbot response costs 1‑5 coins depending on the model and the depth of retrieval. Your account’s prepaid balance is deducted automatically after each response. When your balance runs low, you can top up with any amount you choose.

Can I switch pricing plans later?

Chatref offers only pay‑as‑you‑go pricing - there is no subscription, monthly plan, or alternative billing model to switch to. Your account remains pay‑as‑you‑go permanently, so you never have to worry about plan changes or hidden contractual terms.