How can Chatref help onboard new staff for my tire shop?

Upload your internal documents, service sheets, and common fitment queries to Chatref’s knowledge base. The platform reads PDFs, dealer bulletins, or even your website’s FAQ page and builds a searchable, AI‑powered reference that any new team member can chat with. New staff learn by asking real questions—just like they will on the floor—while the tool delivers grounded, shop‑specific answers every time.

Chatref’s AI agents don’t just train—they do the actual work. When a new hire isn’t ready to handle the front counter alone, the agent answers customer questions on your website. Your trainee watches the conversation in the shared inbox, picks up tire shop training on the fly, and steps in only when needed. This sets up a natural customer support onboarding flow where learning happens alongside real interactions, not crammed into a morning session.

Getting started is simple, even for a busy shop:

1. Add your content — drag in PDFs, paste URLs, or type brief notes about your tire brands, services, and common customer questions.
2. Drop in the widget — one snippet embeds the agent on your site; no developer needed.
3. Let your team ask — new staff use the live playground to query the tool with the same wording customers will use.

Your chatbot setup is complete in a single afternoon, and the account stays active forever at no cost when idle. Every new account starts with $50 in free credit—plenty to test onboarding for multiple hires—with no credit card required.

Chatref grounds every answer in your content, so a new counter person can ask “What’s the load rating difference between our three best-selling LT tires?” and get a direct, brand‑accurate reply pulled from your uploads. No generic internet fluff, no guesswork. The same knowledge base powers both internal staff onboarding and your customer-facing widget, keeping training and real support in sync.

What training materials does Chatref provide for new staff?
Chatref itself becomes the training material. You supply your own tire shop documents—fitting charts, brand catalogs, warranty terms—and the platform turns them into an interactive reference. There are no pre‑loaded generic courses; instead, every answer is built from your real business content, so staff learn exactly what they need to serve your customers.

How do I set up the knowledge base for onboarding?
From your Chatref dashboard, go to the agent’s “Sources” tab and upload PDFs, drop in URLs of your tyre supplier’s tech pages, or paste plain text notes on common questions. The system indexes everything in minutes. Once uploaded, your new hires can test questions in the live playground and you can refine content anytime. There’s no limit on documents or agents—you can build a dedicated onboarding bot if you prefer.

Can Chatref automate responses to common staff questions?
Yes. You can direct routine internal queries—like “What’s today’s mounting special?” or “How do we handle a delayed delivery?”—to a private agent that only your team uses. The AI‑agent draws from the knowledge base to answer instantly, so senior staff aren’t interrupted for the same questions during a new hire’s first weeks.