How do I get help setting up my vintage store account?

Chatref’s onboarding is built specifically to get vintage store teams live and to value fast. When you first log in, the guided flow walks you through adding your store’s content—product pages, policies, size guides—so your AI agent learns exactly what your customers need. The step-by-step prompts help you upload documents, connect your site, and drop the website widget. Every bit of help is there in-app, and you can return to the onboarding at any time if you need a refresher. That means you get dedicated vintage store support onboarding without having to hunt for separate tutorials.

As you work through your account setup, questions pop up. Chatref’s AI agents are trained on your own uploaded content, so the same agent that will serve your shoppers can also help you now. Ask things like “how do I add my vintage shop’s return policy?” or “where do I set the brand color?” and get precise, grounded answers right inside the chat playground. No guessing, no generic help-center searches—just setup-specific responses pulled from your documents, all in your brand’s voice.

When you need a real person, the shared inbox is just a click away. Any member of your team can watch live conversations and step in with full context—they’ll see exactly what you asked and what the agent answered. For vintage store account setup help, you can invite a colleague or reach out to Chatref’s support directly through the same thread. It’s not a separate ticket system; it’s seamless, so you never lose context when handing off from AI to human help.

Custom actions let you gather critical info without leaving the chat, turning setup questions into completed tasks. For example, you can build an action that asks for your vintage store’s name, product categories, shipping zones, and social links—then saves everything straight to your configuration. Instead of switching tabs to fill in fields, the chat itself becomes your configuration assistant, guiding you step by step and capturing details automatically.

Where can I find vintage store onboarding guides?
The onboarding flow built right into your Chatref account is the primary guide. It walks you through adding content, training your agent, and embedding the widget. You can also visit the Chatref docs at https://docs.chatref.ai for additional walkthroughs and use-case examples tailored to ecommerce stores.

How do I contact support for account setup?
Use the shared inbox—the same conversational thread you’re already in. When you need a human, any team member or Chatref support can jump in, see the full history, and help you complete your vintage store setup without starting over.

Is there a tutorial for new vintage store users?
Yes. The onboarding sequence itself is a hands-on tutorial. It covers everything from your first document upload to customizing your agent’s look. If you want a visual walkthrough, the in-app prompts will guide you, and you can replay onboarding steps anytime from your account’s setup checklist.