Keep claims on track with instant answers
Deflect repeat questions and guide customers through filing claims. Answers are always accurate – pulled from your own help docs.
Featured on
Why it matters
The problem this solves.
Claim questions pile up
Support keeps answering the same claim steps over and over.
Outdated FAQs
Old help content doesn’t match how people actually ask questions.
Regional claim steps
Keeping claim steps updated across regions is a nightmare.
Manual follow-ups
Chasing down claim status eats up your team’s time.
The Chatref solution
Keep claims on track with instant answers.
A customer hits a snag during claims processing and pauses. They ask Chatref. AI pulls the exact next step from your claim steps – no dead ends or guesswork. The claim moves forward. They stay happy with your service.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your docs instantly.
'Where’s my data?' – AI pulls the answer in one click.
Capture leads from customers asking about CRM moves.
Fix gaps in your migration with chat insights.
Under the hood
The features that power it.
Loved by support teams
Real teams cut claim questions in half
How Chatref keeps claims moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Claims used to stall on missing docs. Now Chatref pulls the exact steps from our guide – no more 'where do I start' emails.
Our claim steps now work for every region. No more overnight backlog from time zone gaps.
of import questions answered before they reach the team
Chatref answers only from our own claim docs – never makes up steps. Trust in our brand went up.
Won’t customers still need to talk to a person?
AI handles routine questions. Humans step in only for complex cases – with full chat history.
How do you keep steps updated across regions?
One source of truth. Update your steps once – AI answers everyone correctly, everywhere.
What if the AI gives wrong info?
It only answers from your own content. No web searches – no made-up answers.
Isn't this just another chatbot?
AI resolves questions in your brand's voice. No generic responses – just accurate, helpful answers.
Won’t importing old content bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates. Your AI agent only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Deflect repeat claim questions – free start
Add your docs and let AI answer instantly. No more made-up replies.
Part of Chatref for Auto Body Collision Repair · Automotive hub · pricing.