Your help docs just got hands
Chatref answers common questions instantly from your guides – so customers get help without waiting. No rebuilds, no downtime, just smoother support.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Chatref AI answers instantly from your help docs, guides, and site – in your brand’s voice. Humans step in only when needed. Scale support effortlessly as your product grows
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your help docs instantly.
'Where’s my data?' – Chatref checks and replies in the chat.
Capture leads from customers asking about CRM moves.
Fix gaps spotted in your migration chats.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref deflects repeat questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Customers get instant answers about their repair status – no more calls asking for updates. Chatref keeps them informed automatically.
Our team focuses on complex cases now. Chatref handles the routine repair questions from our own docs.
of import questions answered before they reach the team
Chatref works across channels and languages. One set of content covers every region and hour.
Will Chatref replace my current support system?
No. It handles repeat questions so your team focuses on complex cases.
How accurate are the repair process answers?
Chatref only answers from your own docs. No made-up responses – just your facts.
What if a customer needs to speak to a human?
Chatref hands off with full chat history. No context is lost.
Won’t old content bring outdated answers?
You choose what to import. Start with your best guides, then update as needed.
How long does setup take?
Minutes. Upload content, drop in one snippet, and your AI starts answering.
Does it handle different formats or languages?
Yes. Works with docs, guides, and files across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours – it never searches the web or shares data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your imported content.
Let your help docs handle support – free
Paste your guides and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Auto Body Collision Repair · Automotive hub · pricing.