Automate inventory support for wholesale customers
Instantly answer stock questions – 24/7, no repeats. Your team focuses on what matters most.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking about stock levels and availability.
Overwhelmed support
Your team spends too much time on basic inventory questions.
Real-time updates
Customers want instant stock status but your docs are out of date.
Global coverage
You can’t staff support for every region and time zone.
The Chatref solution
Automate inventory support for wholesale customers.
A wholesale customer asks about stock levels. AI pulls the exact count from your inventory data and confirms availability – no wait, no human needed. Orders flow faster, support scales effortlessly
Real questions
What Chatref answers here.
Answer ‘Is this product in stock?’ instantly – no search needed.
Resolve inventory questions across global regions – one set of docs.
Capture leads from customers asking about stock availability.
Turn chat insights into fixes for your inventory gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut inventory question volume in half
How wholesale support teams deflect stock questions before they reach the queue
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our inventory status page used to get buried in search results. Now Chatref pulls the exact stock levels customers need – no more 'is this in stock' emails.
Chatref walks users through our return policy from our own docs. Most resolve their issue without us – trust in our brand went up.
of import questions answered before they reach the team
One set of inventory guides now handles every region and time zone. Stock questions no longer pile up overnight.
Will Chatref handle complex wholesale inventory questions?
Chatref pulls answers from your own inventory data. It resolves stock questions instantly – and hands off complex cases to your team with full context.
How does Chatref integrate with our B2B platform?
Just drop in one widget snippet. Your AI starts handling inventory questions right away.
Can Chatref support wholesale customers in multiple languages?
Yes. One AI agent handles all languages and channels – so your global team stays covered.
What happens if Chatref can’t answer a stock question?
It hands off to your human team with full context. No customer inquiry gets left behind.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, drop in one snippet – and your AI starts answering without coding or waiting.
What if our content is in different formats?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Automate stock level answers – free start
Paste your inventory docs and let AI answer wholesale customers instantly in your brand’s voice.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.